Privacy Policy
Last updated: November 10, 2026
Steadyline is a Canadian company. This policy explains what personal information we handle, why, and how long we keep it. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information you send us through this website
When you book a demo or contact us, we collect what you enter in the form: your name, email, phone number (if given), organization, event details and your message. We use it only to reply to you, arrange a demo and prepare a quote. We don't sell it or share it for marketing.
We keep these enquiries for as long as needed to follow up with you and for normal business records, then delete them. You can ask us to delete yours at any time.
Event guest information
When an organizer uses Steadyline at their event, guest information (such as name, ticket type, age check result, wristband code and entry times) is collected on the organizer's behalf. The organizer owns this information and decides what is collected. We use it only to run entry for that event.
- Only signed-in staff can see guest details. Anyone else who scans a wristband sees a general page with no personal information.
- Wristband codes are random, so one guest's band can't be used to find another guest.
- Guest personal information is deleted 1 day after the event. Organizers receive an attendance report before then. Counts and totals that don't identify anyone may be kept.
Guests with questions about their information should contact the event organizer first. We'll help the organizer respond.
Service providers
We use trusted service providers to host this website, run the Steadyline system and send email. They may store information on servers outside Canada, where it may be subject to the laws of that country. They may only use the information to provide their service to us.
Cookies
This website doesn't use advertising or tracking cookies. Our hosting provider may keep standard server logs (such as IP address and pages visited) for security.
Your rights
You can ask to see, correct or delete personal information we hold about you. Email info@steadyline.ca and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Privacy Commissioner of Canada.
Changes
We may update this policy. The date at the top shows when it last changed.
Contact
Privacy questions: info@steadyline.ca